Loading... Please wait...

Shipping & Returns

Terms and Conditions of Use:

Except as otherwise noted herein, these terms and conditions ("the Terms") govern your use of the Site. Please read these Terms carefully, because your use of the Site constitutes your agreement to follow and be bound by these Terms. If you do not agree to these Terms, you should not access or use the Site. ROYAL ANIMALS, INC’s reserves the right to make changes to the Site and to these Terms from time to time. When changes are made, they we will post them here.

ROYAL ANIMALS, INC’s encourages you to review these Terms whenever you use the Site because by visiting the Site, you agree to accept any such changes. ROYAL ANIMALS, INC’s provides the general public with access to and use of the Site subject to your compliance with the Terms. No content from the Site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except as specifically permitted on the Site or unless granted permission in writing by ROYAL ANIMALS, INC’s. The Site, including all of its information and contents, such as text, data, wallpaper, icons, characters, artwork, images, photographs, graphics, music, sound, messages, graphics, software and the HTML used to generate the pages (collectively, "Materials and Content"), is ROYAL ANIMALS, INC’s property or that of our suppliers or licensees and is protected by patent, trademark and/or copyright under United States and/or foreign laws. Except as otherwise provided on the site or in these Terms, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any Materials and Content from this Site in whole or in part, for any public or commercial purpose.

ROYAL ANIMALS, INC’s grant you a personal, limited, non-exclusive, non-transferable license to access the Site and to use the information and services contained here. We reserve the right, for any reason or for no reason, in our sole discretion and without notice to you, to revise the products and services described on the Site and to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, the Materials and Content on the Site as well as features and/or hours of availability of the Site, and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. We have the right to change these rules and/or limitations at any time, in our sole discretion.

Satisfaction Guarantee:

Complete satisfaction is our guarantee!

If for any reason a selection does not meet your expectations, you may return for a full credit or make an exchange within 15 days of delivery. All refunds and exchanges must be accompanied by the original bill of sale, all original hang tags attached, and within the allotted time period. After 15 calendar days all sales will be deemed as (final) unless otherwise agreed to in writing by ROYAL ANIMALS, INC’s the (Seller) and the purchaser the (Buyer.). Shipping charges will not be refunded in any circumstances except if we ship an incorrect item.

Shipping Rates and Charges:

Merchandise is shipped from our distribution center in New York, NY using a number of carriers that include Federal Express, United States Parcel Service, and United States Postal Service. Orders received after 2:00PM Eastern Standard Time will be shipped the following business day. Orders are shipped Monday through Friday. Saturday and Sunday are none-shipping days. Orders shipped to a foreign country may be subject to taxes and or duty charges and are the responsibility by the recipient of the package(s). Shipping methods may vary by country and shipping charges made to an international address are the responsibility of the purchaser.

Prices and Sales Tax:

All prices in this catalog are subject to change.

We are required to collect sales tax for all deliveries within the state of NY. Only the local sales tax of the delivery destination is charged.

Damaged Package / Damaged or Defected Merchandise:

Items found to be defected will be replaced without charge by the (Seller) to the (Buyer). ROYAL ANIMALS, INC’s reserves the right to inspect any item prior to replacement. Purchaser is required to report any damage or defect within (10) days of receipt of goods in order to receive an exchange or credit.

Buyer should at no time dispose of any damaged or defected goods until ROYAL ANIMALS, INC’s has been notified. If goods have been damaged during shipment carrier may request to inspect goods whereas (Seller) reserve's the right to file a claim against carrier. In the event goods should arrive damaged due to shipping the seller should refuse shipment and notify ROYAL ANIMALS, INC’s immediately by either calling us at or by sending an email to sales@royalanimals.com.

Non Damaged / Non Defective Merchandise:

Buyer reserves the right to return non-damaged or non-defective good within 20 days after purchase at a 25% restocking fee. Returned goods must be in the original package and in unused condition accompanied by the original bill of sale. No returns or refunds will be given to items that have been used or in (used condition). The shipping cost of (non-defective) - (non-damaged) goods will be at the expense of the purchaser.

Prohibited Uses:

The ROYAL ANIMALS, INC’s website may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing the Site, purchasing products and downloading product information for your personal review. You are responsible for your own communications, including the transmission, uploading of information and are responsible for the consequences of such communications to the Site. ROYAL ANIMALS, INC’s specifically prohibits any use of the Site, and requires all users to agree not to use the Site, for any of the following:

  1. Engaging in conduct that would constitute a criminal offense, giving rise to civil liability or otherwise violate any city, state, national or international law or regulation that would fail to comply with accepted Internet protocol.
  2. Communicating or transmitting, material that is copyrighted or otherwise owned by ROYAL ANIMALS, INC’s unless you are the copyright owner.
  3. Communicating or transmitting material that infringes on any other intellectual property, privacy or publicity right of another.
  4. Communicating, transmitting, or transferring information or software derived from the site to foreign countries or certain foreign nations in violation of US export control laws.
  5. Attempting to interfere in any way with the ROYAL ANIMALS, INC’s's networks or network security, or attempting to use the Site's service to gain unauthorized access to any other computer system.

Security Rules:

Violations of system or network security may result in civil or criminal liability. ROYAL ANIMALS, INC’s will investigate occurrences and may involve, and cooperate with, law enforcement authorities in prosecuting any user or users who are involved in such violations. You are prohibited from violating or attempting to violate the security of the Site, that include, the following:

  1. Accessing data not intended for you or logging into a ROYAL ANIMALS, INC’s server or account, which you are not authorized to access.
  2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization (or succeeding in such an attempt)
  3. Attempting to interfere or interfering with the operation of our Site, our provision of services to any other visitors to our Site, our hosting provider or our network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding", "mailbombing" or "crashing" the Site.
  4. Forging any TCP/IP packet header or any part of the header information in any e-mail or transmission or posting to our Site.

Product and Pricing Information:

Although ROYAL ANIMALS, INC’s has made every effort to describe, and show images and display products and their colors as accurately as possible, the displayed colors of the products will depend upon the monitor of the user, and ROYAL ANIMALS, INC’s cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Products displayed may be out-of-stock or discontinued, and prices are subject to change.

ROYAL ANIMALS, INC’s is not responsible for typographical errors regarding price or any other matter.

Proprietary Rights:

ROYAL ANIMALS, INC’s is the owner and/or authorized user of any registered or unregistered trademark, trade name and/or service mark appearing on the Site, and is the copyright owner or licensee of the Materials and Content on the Site, unless otherwise indicated. The ROYAL ANIMALS, INC’s logo, designs, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials (collectively, "ROYAL ANIMALS, INC’s Intellectual Property") are owned by ROYAL ANIMALS, INC’s and may be registered in the United States and internationally. You agree not to display or use ROYAL ANIMALS, INC’s's Intellectual Property in any manner without prior permission. Nothing on the Site should be construed to grant any license or right to use any ROYAL ANIMALS, INC’s Intellectual Property without the prior written consent. Unless otherwise provided herein, use of the Web-Site does not grant you a license to any materials and content or features you may access on the Web-Site and you may not modify, rent, lease, loan, sell, distribute or create derivative works of such materials and content, features or materials, in whole or in part. Any commercial use of the website is strictly prohibited, except as allowed herein or otherwise approved by ROYAL ANIMALS, INC’s. You may not download or save a copy of any of the materials and content or screens for any purpose except as otherwise provided by ROYAL ANIMALS, INC’s. If you make use of the Site, other than as provided herein, in doing so you may violate copyright and other laws of the United States and/or other countries, as well as applicable state laws, and you may be subject to liability for such unauthorized use.

Privacy Policy and User Information:

While using the Site, you may be asked to provide certain information to us. You acknowledge and agree that you are solely responsible for the accuracy and content of such information. If you respond to ROYAL ANIMALS, INC’s with any information, including but not limited to feedback, data, questions, comments or suggestions information may not be deemed confidential. All such submissions shall be deemed the property of ROYAL ANIMALS, INC’s, and your submission of information shall constitute an irrevocable assignment to ROYAL ANIMALS, INC’s of all worldwide rights, titles and interests in and to such information. ROYAL ANIMALS, INC’s will not be liable for any use or disclosure of such information. ROYAL ANIMALS, INC’s will not have any obligation to keep such information confidential and will be free to reproduce, use, disclose and distribute the information to others without limitation. ROYAL ANIMALS, INC’s will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products which incorporate or otherwise rely upon such information. ROYAL ANIMALS, INC’s use of any personal information (name, etc.) Provided buy you via the Site shall be governed by the ROYAL ANIMALS, INC’s Privacy Policy.

For further information regarding ROYAL ANIMALS, INC’s's protection of your personal information, please refer to our Privacy Policy page.Disclaimers and Limitation of Liability:

  1. ROYAL ANIMALS, INC’s provides information on its website as a convenience to the general public. While ROYAL ANIMALS, INC’s attempts to provide accurate information, there may be inadvertent technical or factual inaccuracies and typographical errors. ROYAL ANIMALS, INC’s reserves the right to make corrections and modify the website at any time without notice.
  2. Liability if any, is limited to a full refund of the purchase price only upon return of product, accompanied by both its original package and receipt to ROYAL ANIMALS, INC’s.

IN NO EVENT SHALL ROYAL ANIMALS, INC’S, ITS AFFILIATES OR ANY OF THEIR RESPECTIVE DIRECTORS, EMPLOYEES OR CONTENT OR SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOSSES OR CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING FROM OR IN ANY WAY RELATED TO THE USE OF, OR THE INABILITY TO USE, OR THE PERFORMANCE OF THE SITE OR THE CONTENT AND MATERIALS OR FUNCTIONALITY ON OR ACCESSED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, OR ANTICIPATED PROFITS, OR LOST BUSINESS, DATA OR SALES OR ANY OTHER TYPE OF DAMAGE, TANGIBLE OR INTANGIBLE IN NATURE, EVEN IF SYSTEMATIC ART OR ITS REPRESENTATIVE OR SUCH INDIVIDUAL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Warranty:

ROYAL ANIMALS, INC’s maintains that all products prior to being sold have been properly warehoused and sold to purchaser as new. The Warranty of ROYAL ANIMALS, INC’s products is limited to the first purchaser, the first dwelling owner for which the product has been sold.

Our disclosed product weight ratings are subject to variable conditions and for comparison purposes only. The maximum liability is limited to the cost of the product and the cost of the product only.

Indemnity:

(BUYER) agrees to defend, indemnify and hold ROYAL ANIMALS, INC’s, its directors, officers, employees, agents and affiliates harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys' fees, in any way arising from, related to or in connection with your use of the ROYAL ANIMALS, INC’s website, and the purchase and use of its products.

Resellers shall try to resolve all customer disputes amicably and between themselves.

General:

The terms herein constitute the entire agreement between you and ROYAL ANIMALS, INC’s and govern your use of the Site, and they supersede any prior ROYAL ANIMALS, INC’s may terminate this agreement and deny you access to the Site at any time, immediately and without notice, if in ROYAL ANIMALS, INC’ss sole discretion you fail to comply with any provision of these Terms.

You agree that no joint venture, partnership, employment, or agency relationship exists between ROYAL ANIMALS, INC’s and you as a result of this agreement or your use of the Site. Any claim or cause of action you may have with respect to ROYAL ANIMALS, INC’s or the Site must be commenced within one (1) year after the claim or cause of action arose.

ROYAL ANIMALS, INC’s's failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. The invalidity of any term, condition or provision in these terms shall not affect the enforceability of those portions of the terms deemed enforceable by applicable courts of law. Terms shall be governed by, construed and enforced in accordance with the laws of the State of New Jersey, without giving effect to any conflict of law provisions. Any dispute arising under these Terms shall be resolved exclusively by an appropriate federal or state court sitting in the State of New Jersey. You may not assign the terms or any of your rights or obligations under the terms without ROYAL ANIMALS, INC’s's express written consent. The terms inure to the benefit of ROYAL ANIMALS, INC’s's successors, assigns and licensees.

The section titles in these terms are for convenience only and have no legal or contractual effect.

Customer Support:

Customer support is available Monday thru Friday 9:00AM to 5:30PM (Eastern Standard Time) sales@royalanimals.com / Copyright 2010 ROYAL ANIMALS, INC’s. All Rights Reserved.